Hours of Operation
- Simply Lana corporate office is open Monday - Friday 9 a.m. to 5 p.m. EST
- Simply Lana shipping department is open Monday - Friday 9a.m.to 5p.m. EST
- We close for all government observed holidays
This policies and procedures applies to all Simply Lana products sold on this site or any other site owned by Simply Lana that includes a link to this page. http://www.SimplyLana.com
Returns & Exchanges
- 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
- Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
- Once a return is received or valid refund request submitted, the refund process will take no more than 14 days. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders will be refunded back to the original credit card.
- You have SEVEN (7) Days from the date of the original purchase to return the product to receive your refund. Any return requested after the SEVEN (7) DAY time limit will not be processed.
- Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
- Shipping of the product from Simply Lana to your door will not be refunded. Shipping of the product to the Simply Lana Refund Department will not be compensated unless the product was received damaged.
- If you are making an exchange, please contact us at 508-808-1469 to obtain a RA# and instruction. Simply Lana does not pay for shipping for exchanges unless the product was received damaged.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
- Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
- Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.
If you have questions or comments regarding Simply Lana products, please email us at Lana@Simplylana.com